Wholesale:
Wholesaling consists of the sale of goods/merchandise, the resale of new and used goods to retailers, other professional business users or to other wholesalers, etc.  Wholesalers frequently physically assemble, sort and grade goods in large lots, break bulk, repack and redistribute in smaller lots.

Closeouts:
A closeout or clearance is the final sale of an item. It may be an item that it not selling well, or in the case of the final closure of a retailer because of a relocation, etc.

Overstock/Shelf Pulls Merchandise:
Overstock Merchandise is just that...what stores buy and do not sell. These may contain new items shelf-pulls, overstock, out of season, and liquidated merchandise. Most of these loads are in perfect condition, tags and labels in tact, however, some on the other hand may have a slight chance of being slightly damaged due to shipping or human error.

Discontinued:
When manufacturers come out with new models, old models become out-of-date and no longer desirable to sell, thus, Discontinued. Discontinued merchandise is often sold to liquidators and surplus dealers at pennies on the dollar.

Customer Returns:  
People buy millions of dollars of merchandise daily across the United States and people tend to return items for various reasons, not all of which are because of damage or defect. Typically Customer Return Pallets/Loads are made up of a variety of products that a department store has decided to sell off in bulk for a variety of reasons and to keep profits flowing, it is much easier for them to send this to the CRC/customer return center to liquidate. Some of the reasons are that these items were or have:  In Store display, Out of box, damaged exterior packaging,  Returned to the store by a customer and the store can not or does not want to re-shelf it., Cosmetic blemishes or slight defects, Missing minor or major components, Defective when returned by customer, one or more of the items features do not work, Overstocks, Out of season items. 

This is where we step in, we will usually contract with the retailer, catalog company or manufacturer to buy all merchandise at pennies on the actual dollar (below wholesale) to relieve them of their losses. Then of course we re-sell to retailers, pawnshops, auctioneers, jobbers, wholesalers, flea marketers, eBayer's, boutiques, brokers, exporters and many others.

Most of our pallets will be made up of customer return items though we have several Listings of only New or only Overstock Items.

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1. How can I pay? We accept Bank Wire, Visa, MasterCard, Discover & Paypal. We only accept Paypal if you have a confirmed address which is the same as your delivery address. The first time you pay with a credit card you will need to Fax us a front and back copy of the credit card as well as a copy of ID. You will also have to fax us a signed Credit Card Authorization form as well as signed copy of the invoice which we will provide. We will only ship directly to the Credit Card holder.  Truckload orders and orders over a certain amount can not be paid using Pay Pal and/or Credit Cards.

2. Where can I download my authorization form? You can download in PDF format, adobe  acrobat reader required. 

   • Credit Card Authorization Form (PDF Format) Download Here

3. Where can I find  UPS S&H charges? All S&H charges for our small lots are available via our Online Shopping Cart. All charges are a flat rate and include handling fees. Handling fees cover boxes, tape, and staff to count and fill these boxes.

4. How much is Shipping on Pallets & Truckloads? Pallet shipping is based on origin, destination, and weight. All pallets are shipped via LTL Freight. (Less-Than-Truckload). Shipping on truckloads is based on origin & destination. CMD has no control over freight charges. You are more then welcome to schedule your pickup with a carrier of your choice. If freight runs over amount quoted, customer is solely responsible for any and all additional freight charges. 

5. Where can I download your Delabeling agreements and why are they required? CMD is contracted with many Major Department stores enabling us to re-sell their merchandise. However, one of the requirements in doing so is de-facing of private label merchandise. To download your delabeling agreement Click Here 

6. How do I know if I am buying returns, overstocks or new? We are salvage liquidators and all items listed on our website are salvage/returns unless otherwise stated. Returns will have damage and the amount of damage is not an exact science, some lots will have more than others. If you order returns than you should expect to receive damaged items in your lot. Please do not call us after receiving your order to tell us you received damaged items and expect us to take them back. If you do not want to see any damage or minimal damage items than you should only buy New or Overstock Items which are primarily contained within our box lot section. See below for overstocks.

7. Can I know Exactly what is in the pallet before purchasing?
   NO. Most transactions made in this kind of industry are made 'blind' (i.e. a manifested list of exactly what the pallet and/or truckload contains is not provided).
   Certain department stores often do provide a manifest when we purchasing truckloads from them but more often then not, manifests are not available, or are only available with the truck once we receive it. When it comes to Pallet sales, the very large majority of pallets do not have a manifest and the only way we can provide one is by individually going through the pallet and manifesting each item inside.  Alternatively, we do provide approximate counts and value of each pallet when this information is available to us. We do also provide pictures of current or past loads and descriptions for each pallet/load that we offer.

8. How are the average values and piece counts calculated ?
   Depending on the type of Pallet/listing - the average value and piece count is taken by dividing the total piece count and value of the truckload we purchased and then dividing it by the number of pallets. E.g. If we purchase a Hardware Load of say 10 pallets - we know that the total wholesale value of the load is $20,000 and the total piece count in the load is say 3,000pcs - if we divide that by the number of pallets - in this example 10 pallets, then we determine that the average piece count is 300pcs per pallet and the average wholesale value is say $2,000 per pallet. The piece count is pretty clear cut - but in order for us to express an average Retail value, and then depending on the type of items (e.g. Electronics have a smaller Mark-up from wholesale to Retail and clothes have the largest Mark-up) we would "Mark-Up" the wholesale value as best and accurately as we can in order to express the average Retail Value of the pallet - in this case $2,000 wholesale value would be expressed say as between $3,000 to $4,000 Retail Value.  Please note - this is not an exact science - and also assumes that each pallet in the load has more or less the same value and piece count - which is generally but not always the case

9. What is FOB? (FOB) items are billed an additional cost for shipping and handling. In a nutshell, this means where the item is shipping from. 

10. What should I do when My Order Arrives?
    Upon receipt of merchandise, customer should inspect delivery and contact us within 48 hours with any discrepancies. If you ordered 15 pallets and only 13 arrive YOU MUST mark this on the BOL (Bill of Lading). Any Loss or Shortages must be indicated on the carrier's BOL and YOU must file a claim with the freight carrier. Please keep in mind, we only set up shipping as a courtesy to you and all claims must be directed to the freight carrier. 

11. What Percentage of the products work?
    Depending on the Pallet, the type of products and on the department store this percentage varies a lot. For example, typically speaking - a clothes load has very little defective items. Most items would have just been retuned to the store and the store would just sell them in bulk very cheap as part of a "Returned" load because they do not wish to repack it, re-tag it, clean it if necessary etc. Underwear and socks loads are usually always brand new since most stores do not allow the return of socks and/or underwear from customers.
    Generally speaking electronic items have a higher defective rate - whilst non-electronic items such as toys, cookware, cutlery, accessories, domestics etc. tend to have much lower defective rates (e.g. a set of 50 pcs of cutlery set may be in a return load simply because one of the pcs has broken). The generally recognized industry average used when trying to estimate working % is as follows: 65%-75% working, 20% Repairable, remainder scrap/spare parts/throwaway etc. Of course no individual load or pallet will have that exact breakdown, but generally speaking the latter percentages are fairly accurate to describe the average expected condition. Please note - exact working % of any particular pallet/load is unknown - and all items are always untested.

12. Is there a Risk in purchasing Department Store Returns?
    YES - there is a definite risk in purchasing such types of items when looking at any single purchase and all items are sold AS-IS regardless of anyone's best intentions to advertise each load as accurately as possible. All persons contemplating purchasing such items must be aware and prepared of the risk. Like most businesses in life - the higher the risks - the Higher the potential returns. In the long term and looking at several purchases most people in this industry would agree that the payoffs and money returns are generally very good and that the long-term risk is generally minimal.

13. Should everyone be purchasing Department Store Returns?
    No. Purchasing department store returns is not for everyone. This is not a 'get rich quick & easily' scheme. The payoffs are high for those prepared to work hard and put effort in their purchases in order to create the highest possible return on investment. This is a 'get-rich consistently with hard work & creativity scheme'. If you are not prepared to test items do not purchase. If you are not prepared to repair items - do not purchase. If you only want to deal with 100% retail ready items do not purchase. If you are not prepared to expect a percentage of items to be out of box, defective, cosmetically blemished etc. do not purchase.

14. Who will arrange delivery?
    We are able to offer you very competitive shipping quotes to any destination nationwide. Though CMD will arrange shipping for you - all claims should be made directly with the carrier. We are not responsible for freight rates, lost, delayed or merchandise damage due to shipping. All shipping quotes are given with no insurance unless specifically requested by the customer.  You are also free to arrange your own delivery, or point us out to companies that you have worked with before and who you would like to arrange delivery for you.

15. Taxes and Duties: CMD  will never be responsible for your taxes and duties. You should always check on the cost before ordering and having package shipped.

16. Processing, Shipping and Delivery:
    Most orders, unless otherwise specified, are shipped within 24 to 48 hours of payment. Most orders will reach their destination within 1 to 5 working days of being picked up. With that said, please note that however, some orders can take up to 10 working days or longer. WE do not Ship to PO Boxes. All orders are shipped signature required upon delivery. **NOTE: We ship from many different warehouses so your shipment may arrive in different parcels.

17. Are there any guarantees? Absolutely NOT! ALL LOADS ARE SOLD "AS IS" THERE ARE NO GUARANTEES. CMD does not guarantee that any products are merchantable or fit for any particular purpose. There are no warranties expressed or implied. All information given to us is what is listed by us. However, these listings given to us could have inaccuracies which will cause some information on our web site to contain typographical errors or other inaccuracies, or may be incomplete or not current. Unfortunately, such inaccurate information may relate directly to the price of a product, the description of a product or to its availability. We reserve the right to correct all such mistakes at any time without notice, even after an order was placed based on inaccurate information. 

     

    All products on our website are surplus & salvage items & All merchandise is Sold "AS IS." There are NO GUARANTEES.  We do not  guarantee that products are merchantable or fit for any particular purpose. There are no warranties expressed or implied

1. You may NOT use the Department Store's Name or names of any of the Store Brands in your advertising or in the selling and representing of their products. They must simply be described as Major Department Store Returns & Salvage

2. You may NOT sell these products within a 50 mile radius of any branch of the Department Store from which you purchased the items.

3. All products you sell must be defaced. This means that all labels and price stickers MUST BE REMOVED. Furthermore, if the product is a Brand Name made by the Department Store, you must remove any reference to that brand name from the product itself and its corresponding packaging.

4. Delabeling agreements can be downloaded Here

When purchasing a pallet or truckload it is not uncommon to find items that are not specific to the category you purchased. It is also not uncommon to see a different Item count or pallet count and have your WV off a little bit.  Each pallet and or truckload is packed by the department stores in question by human hands and human error is a very common occurrence. Each load is sold based on value, not item count.

We have even seen clothing on occasion thrown in with various electronics loads. It does happen. Do all loads come this way? NO. You may find a load that doesn't have misplaced items, but then again, you just don't know.

Please keep in mind that the goods we sell are not manufactured for our specifications, or classified by category by us. Therefore every pallet and truckload is unique and varies in quantity, quality, products placed within. All loads are sold based on wholesale value, not item count, pallet count or size.

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All of the following Terms herein constitute the entire online agreement between You and the cmdwholesale.com website.